The chartering of all types of vessels involves more than just being an intermediary and passing offers and counter offers between principals. Serpen increasingly finds that its customer base, although interested in the skillful execution of chartering transactions, also wants up-to-the-minute information about the market and where it is going. It is a familiarity with and an ability to provide this information which separates professional shipbrokers from mediocre ones.
Serpen place a strong emphasis on obtaining recent and accurate market information and passing it to clients while it is still fresh and useful. During the course of a year, Serpen´s chartering departments conclude chartering contracts of significant value, and the fact that these are largely negotiated over the telephone requires a high degree of accuracy and integrity on the part of the brokers involved. The traditional shipbroking motto of "our word, our bond" acquires great significance in such circumstances